Frequently Asked Questions
When will my items ship?
Squeaky Egg is a one person operation which means we are not perfect when it comes to shipping on time. Currently I am shipping items 1 to 2 weeks after purchase. If you have a deadline or a question about your order, feel free to send us an email at [email protected]
I’m having issues placing an order or getting a discount. How can I get help?
I placed a second order, can I combine shipping?
Yes, please include a note in our order or send us an email, if the order has not been shipped yet, we can combine shipping and refund overages.
I don’t see my dog breed, do you have more designs?
I have not had a chance to post every breed, to make up for that I have the following page that includes customizable designs. Just type in your breed and we will create a design for you. These will not be proofed, so if you want to see the design before I print them, please ask! http://sq-egg.com/custom-breed-options/
Can you customize items?
Yes! I can certainly create something custom for you, but at this time I have a wait list. Please use this form to join the wait list and I will contact you when you order comes up. http://sq-egg.com/custom-design-requests/
Do you offer fundraisers?
I have a few fundraiser options such as team shirts. Feel free to email me to find out more. [email protected]
I got a tracking notification but my package hasn’t been scanned yet, what’s the deal?
When I print your packing slip you will get an email notification. They notification should include the expected ship date. I’m not perfect and occasionally delays mean they ship a day or so after. Some orders misprint or I run out of stock, typically this adds a few extra days to shipment, I appreciate your understanding when this happens. The biggest issue has been that my post office has been known to only scan one in 5 packages I drop off. This means the arrival scans do not always happen but the item is on it’s way and may scan partway to it’s destination. If you have questions about if your item has actually shipped or is still waiting to be dropped at the post office send me an email. The post office does not pick up packages at my home so I do have to drop all packages off at the facility.